customer complaint trend analysis template
The business is often the one who responds proactively. JavaScript seems to be disabled in your browser. Please. Trend analysis in quality management is especially useful for monitoring process changes, particularly for activities indirectly related to manufacturing. results. 1.5 Complaint Risk Assessment 1.5.1 Complaints are classified as high, medium or low risk. Aug 24, 2016 "Good article. The Monthly Complaint Report uses a three-month rolling average, comparing the current average to the same period in the prior year where appropriate, to account for monthly and seasonal fluctuations. A trend analysis will provide the information you want. Level one categories will describe the where of the complaint (i.e. 3.3 Procedure for Correction … REFERENCE DOCUMENTS 3.1 XXX Quality Manual, 3.2Customer Related Processes. 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