Or they may be flexible in the circumstances. Some look really nice. Nor is it the hotels fault. With the coronavirus going around I'm sure lots of people are trying to get refunds. Each time they take weeks for them to reply. Secret Escapes is unable to refund any stay without the permission of the hotel. Deceptive business practice. "Not just travel" - has anyone booked through them? Re: Luxury Escapes - coronavirus refund. It was attended to immediately, the staff member was finishing work in 5 minutes but acted on my request and said she wouldn’t be able to phone back re the confirmation but would pass it on to her colleague. If you booked non-refundable then the hotel may stick to that and not refund. This site is available to be read by everyone on the planet including scammers and spammers. Unfotunately, it's totally correct hat having chosen to use Luxury Escapes, you are now bound by heir terms and conditions as well as those of the accommodation, (ta && ta.queueForLoad ? Best price guarantee. Luxury escapes are rogue ZERO STARS This company has refused my requested refund of $3799 for two trips of accommodation paid in full ahead to be used by end of 2020. The hotel agreed to a full refund without cancellation fees and assured us that they're not charging luxury Escapes anything but Luxury Escapes still refuses the refund us. Find out more. I haven’t booked anything with Luxury Escapes yet as I’m unsure about them, but they do send me emails with all their travel packages. If not, then it's down to the terms you agreed to when you booked. A cousin of mine has used them for a Bangkok hotel stay. We're quarantined in Italy and aren't able to travel to India in time for our hotel booking. Is it a safe to book hotel through Agoda ? If you booked non-refundable then the hotel may stick to that and not refund. General Terms & Conditions Booking & Refund Policies Privacy Policy Flights Frequent Flyer Programs Best Price Guarantee Luxury Escapes Gift Cards Special Products & Promotions FAQs. Unfortunately we don't have (ta && ta.queueForLoad ? Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Outside this period our packages are non-refundable. Our policy has unfortunately not changed due to COVID-19, I do apologise for any inconvenience. I requested again and was offered 75% refund on the accommodation only. It’s a hard lesson to learn, and nobody likes losing money. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Your agreement is with Luxury Escapes (or if you had booked with any third-party) and they are in business to make money and if you appoint them to make bookings for you then there are likely to be fees for the work they do for you or penalties attached for cancelling. This is the version of our website addressed to speakers of English in the United States. Unfortunately we don't have (ta && ta.queueForLoad ? After numerous phone calls and emails where everyone are all so nice and polite they would only offer a credit note. Holiday Planning - How do you Protect Yourself, Online Travel Agencies (OTAs) / Online Hotel Booking Websites, https://www.tripadvisor.com.au/ShowTopic-g1-i12290-k8538389-The_Know_How_of_the_Bargain_Traveller_TRAVEL_INSURANCE-Bargain_Travel.html, refunds on non-refundable on Hotels.com amid covid-19. How to cancel a non-refundable reservation on booking.com. It would have all been in their Terms and Conditions pages which you read before booking (or should have). IHG is claiming that the refund should have been made by Secret Escapes when first raised by Mr Kidd. James and Victoria Sylvester spent $9,499 on a holiday at Dubai's luxurious Atlantis Hotel with their three children for March before the pandemic struck. At this stage, the imminent threat is for China and Hong Kong only. Mar 11, 2020, 1:11 AM. Check their refund policy - there is supposedly a refund available if the provider (ie who you are booked with, not Luxury Escapes who are a third party … That is a huge risk even in normal circumstances. Or they may be flexible in the circumstances. Answer 31 of 82: With the coronavirus going around I'm sure lots of people are trying to get refunds. Overseas travel is banned from Australia, interstate travel banned esp from melb therefore offer of credit is useless. What this means in a situation like this is that what the hotel has said doesn't necessarily apply if you didn't book directly with said hotel. I think you are out of luck if the company you appointed to make bookings won’t refund. I haven’t booked anything with Luxury Escapes yet as I’m unsure about them, but they do send me emails with all their travel packages. She quickly resolved an issue regarding a refund without hesitation. have not been able to speak to anyone from the company, however managed to cancel our 10 night expensive Phuket holiday to an open voucher for same hotel (Le Meridien). You need to contact Luxury Escapes if you booked with them. Go to Report inappropriate content bottom right corner of your post. No insurer will step up in the time of a pandemic. I know I wouldn’t. Janet for goodness sakes remove your post with your personal email and full names! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106247496', '');}, 'log_autolink_impression');travel insurance as many millions of people did also but no they are all not covering anything due to a pandemic - its a disgrace so be warned for booking anything in the future - we were insured with Cover-More underwritten by Zurich a total disgrace!!! We have booked to go to Sydney for the Royal Easter Show now cancelled and reservation at the Hyatt Regency from Wednesday 8/04 to 13/04 I was wanting to transfer until November anytime.My reservation number 54002434 and 54002578 for a 2 day and a 3 day. Janet, yes posting full personal details on a public travel forum on TripAdvisor is unwise. Is it a safe to book hotel through Agoda ? Details of cancellations and refunds would be in the Terms and Conditions pages on their website. It sounds like you didn’t think any event or delay or issue would affect you if you didn’t choose to get (ta && ta.queueForLoad ? If you booked non-refundable then the hotel may stick to that and not refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105971016', '');}, 'log_autolink_impression');travel insurance cover you? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105979165', '');}, 'log_autolink_impression');Travel Insurance for overseas travel. With the coronavirus going around I'm sure lots of people are trying to get refunds. The latest email was that they will escalate to management. Unfotunately, it's totally correct hat having chosen to use Luxury Escapes, you are now bound by heir terms and conditions as well as those of the accommodation, (ta && ta.queueForLoad ? We are actually fans of Luxury Escapes and have booked many holidays with them. It would have all been in their Terms and Conditions pages which you read before booking (or should have). "Not just travel" - has anyone booked through them? What this means in a situation like this is that what the hotel has said doesn't necessarily apply if you didn't book directly with said hotel. Luxury Escapes may also ask you (by phone or email) to provide additional information in relation to the refund request. We aren't he Hyatt Regency in Sydney. Luxury Escapes will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Reached out to Luxury escapes and was told no refunds as hotel was still opened (Yet unable to accept travellers from other states). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105990306', '');}, 'log_autolink_impression');airline and so on. Or they may be flexible in the circumstances. We're quarantined in Italy and aren't able to travel to India in time for our hotel booking. I emailed Luxury Escapes three times. Emma at Luxury Escapes has been fantastic. tldr: Luxury Escape refused to provide a refund even though the hotel is closed and the hotel is happy to issue a refund. I have read Luxury Escapes have changed their conditions again, and we can now rebook well into 2021, however must be booked before end of August , i beleive.